PLS Professional Language Services BV

Translators for banks, insurers and the legal profession

Privacy Policy of PLS Professional Language Services B.V.


PLS Professional Language Services B.V. is the professional translation and language teaching practice of Robert Ensor, a language specialist and teacher, and a sworn translator in accordance with the Dutch Sworn Translators and Interpreters Act (registration number Wbtv 656). Our privacy policy is governed by the European Union's General Data Protection Regulation (hereinafter "GDPR"), the provisions of the Sworn Translators and Interpreters Act (Wet beëdigde tolken en vertalers), the Decree in Relation to the Code of Conduct for Sworn Translators and Interpreters (Besluit gedragscode Wbtv) and other regulations pursuant to the Act. The GDPR governs data gathering, management and protection, and action to be taken in the case of data leaks. The Sworn Translators and Interpreters Act also covers matters relating to integrity, confidentiality and secrecy in a broader sense, and prohibits the misuse of information obtained during the translation process.

This Privacy Policy forms an integral part of our General Terms and Conditions and describes our policies on the collection, use and disclosure of data in relation to your use of our website and electronic learning environment, emails, and mobile applications (herinafter referred to as the “website”). When used in this document, the terms “we”, “us” and “our” refer to PLS Professional Language Services B.V. For the purposes of data protection legislation, we are a 'data controller' of the information obtained from our website in whatever form. By visiting our website, our electronic learning environment or any other website provided by or managed by PLS Professional Language Services B.V. on which this privacy policy or a link to it is displayed, you agree to accept the contents of this Privacy Policy. Where this Privacy Policy refers to personal data, this should be understood to be a reference to any data that relates to an identifiable individual, including their name, address, online identifiers, payment details, IP address or email address. The specific data we collect and how we use it is specified in this policy.




What information do we collect?

  • Contact information

We collect and retain personal contact information that you submit to us voluntarily when you request information or an offer from us, when you submit a document for translation or a copywriting assignment, and when you register or are registered by your employer for an language course. This includes your name, mailing address, web address, telephone number, fax number and email address.

  • Financial Information

We collect and retain financial information you provide when you order any of our services. For example, when you ask us to translate a document for you or enter into a contract with us to provide language teaching services we will request your bank account number or data pertaining to any other preferred means of payment.

  • Data collected when you visit our website

When you visit our website our server records your IP address and the language preference of your browser for the duration of your visit to our website to direct you to content in an appropriate language. In addition, our server temporarily records the type of device you use and your browser to generate web pages in an appropriate format. Other preferences that you select are recorded in session and preferences cookies. You have to opt-in to the use of cookies and may delete them at any time. For more information on cookies, kindly consult our Cookie Policy. We do not collect or analyse information regarding your behaviour on our site or on the internet more generally, nor do we collect or analyse any other demographic data. If it is necessary to register with our website for the provision of services, contact data will be obtained. You may change this or delete your account at any time.

We block all users who attempt to gain unauthorised access to our servers, computers and website and thereby compromise the privacy of those who make use of our services or visit our website. Each time that someone attempts to log onto our servers with an incorrect username or password, the IP address of the person is recorded. If this recurs within a specified period, the IP address is blocked and added to permanent list of blocked IP addresses.

  • Data collected through translation and other assignments

The documents we translate often contain personal data pertaining to natural persons. This data is obtained directly from these persons themselves, if they issue translation assignments to us directly, or through third parties who request the translation of documents containing personal data (e.g. actuaries, notaries, lawyers, consultants and judicial bodies). In the first case, we act as the 'controller' of the data in accordance with the GDPR and, in the second case, we act as the 'processor' of the data and do so under the responsibility of our client, who is the 'controller' of the data. We receive documents, for instance, by email, in encrypted and unencrypted form, and protected by passwords or not, through websites that facilitate the transfer of large files, through our own website, by ordinary post, by registered post, by courier and by hand, personally delivered by the client. We regard the way in which a document is delivered as an indication of the sensitivity of the document and an instruction to us on the manner in which the translated or copywritten document should be returned to the client. Unless explicitly agreed otherwise, all documents will be returned to the client in the manner in which the documents or the assignment were received. We accept no responsibility for any breaches of confidentiality or privacy that may arise from the means of communication implicitly or explicitly chosen by the client. We reserve the right to communicate by a more secure means if we deem this appropriate, desirable or necessary.


How do we use your personal data?

In performing our contract with our client

We use the personal data we collect to fulfil our contractual obligations and to carry out assignments. Contact details are used to communicate with clients about assignments and for billing purposes. In addition, the personal data of natural persons is used in the translation process to produce a translated document containing the same personal data. It is not possible to opt-out of this communication and/or to have such data deleted for as long as you have contractual obligations towards us or we have contractual obligations towards you.

Documents submitted for translation will be retained for as long as PLS Professional Language Services B.V. can be held liable for the accuracy of the translation, for confirmation that the assignment has been carried out as agreed, until payment has been received, or in fulfilment of any legal requirements, whichever relevant term is the longest.

Data pertaining to clients or the contents of documents submitted for translation will never been disclosed to third parties for whatever reason, unless we are required to do so by law, nor will such data be used for marketing purposes. Client contact data may be used for marketing purposes if the client has explicitly agreed to this.

Protection of our website, email system, our business and the privacy of clients and involved persons

 We monitor and collect data on the use of our website, servers and data connections, including personal data in so far as this is necessary:

  • to identify fraudulent activities and transactions;
  • to prevent abuse of our website and systems and to investigate and/or report any potential threats or misuse of our website and systems to the appropriate authorities;
  • to ensure compliance with this Privacy Policy;
  • to protect the business and rights of PLS Professional Language Services B.V. and those of our clients, visitors to tour website and persons involved in any data processing by us or our clients.


How long do we keep your data?

We keep your data for as long as we need it to provide the services which we have contracted to provide you with, to manage our business and to comply with any legal obligations. If you have a contract with us, we will keep your data and/or any data contained in documents translated by us for as long as the contract is in force. In addition, after your contractual relationship with us has expired we will keep the data for any period required by law or regulatory requirements to resolve any disputes, to implement contractual requirements, to meet any legal requirements, as proof against the misuse of sworn and other translations, and to enforce our rights, including copyright, and the rights of our clients and those whose personal data is processed. Any questions regarding the retention of client data and/or documents containing personal data should be directed to .">..


With whom do we share your personal data?

We will not even disclose the fact that a company or individual is a client of ours, nor will we will disclose any data pertaining to the client or personal data contained in documents processed by us into translations or otherwise, unless:

  • we are required to do so by law or pursuant to a court order or a demand from any other judicial, law enforcement of government agency with legal authority to demand such disclosure;
  • it is necessary to disclose such information to a court, judical or law enforcement or any other public authority authorised to adjudicate in such matters to defend the interests of PLS Professional Language Services B.V. or any of its employees against claims brought by the client or the person whose personal data is contained in the documents processed;
  • ownership of PLS Professional Language Services B.V. is transferred to a third party and disclosure of such information is necessary to ensure the continuity of service to the client, in which case this shall require the prior consent of the client;
  • you have given your consent to such disclosure to a third party for a specific purpose.


How do we safeguard your personal data?

We make use of Secure Sockets Layer ("SSL") software to transmit your data across the internet. We use SSL technology for communication via our website to encrypt the data you enter and emails containing private data. We also use special encryption software to encrypt email messages and attached files where clients require this. In all intances, we adhere at least to the standards applied by clients in the method by which they submit documents to us. Our servers and website are protected by hardware encryption software, strict password access and firewall software which is regularly updated. Laptops and computers used to process documents for translation have secure passwords and make use of hardware encryption. Only the sworn translator responsible for translating the respective document has access to documents containing personal and other confidential data. Any notes or printed drafts of documents made during the translation process are shredded before disposal or incinerated on completion of the assignment. Documents older than one year are removed from all computer systems and are stored on a data carrier in a locked and secure safe.


Your rights in relation to your personal data

For a full overview of your rights, you should consult the EU GDPR website.

It is your right to ask us:

  • for access to a copy of all personal data pertaining to you which we have in our possession;
  • to correct, erase or restrict our processing of your personal data;
  • to transfer any information you have provided in accordance with your contract with PLS Professional Language Services B.V. or provided with your consent to another organisation;
  • to stop processing your information by revoking your consent or to contest the legitimacy of our interest in continuing to hold and process such information.

Your rights in relation to your personal data may be subject to limitations. If we are required by law to do so, or if we have legitimate grounds to do so, we may continue to hold and process your information. Where we process information on behalf of a client who is the controller of your information, you should direct all requests to the data controller. In reply to your request, we will inform you of any limitations or exemptions which apply to your personal data. If you wish to submit a request to inspect or correct personal data, to have it erased, or to submit a complaint, kindly contact Robert Ensor at .


Links to other websites and links from other websites to our website

PLS Professional Language Services B.V. has no control over nor is it responsible for the privacy policies, data collection or data processing of other websites and internet services. This includes any websites and services to which our website links or links in email messages and any websites or services which link to our website. It is your responsibilty to review the privacy policies of websites which you access my means of links on our website.


Children and legally incompetent persons

You must be eighteen years of age and legally competent to do so to register with our website, to enter into agreements for the provision of translation and other services and to agree to the collection and retention of your personal data.


Changes to our Privacy Policy

We reserve the right to change this Privacy Policy at any time and without notice. Any changes to this Privacy Policy will be published here.


How to contact us

If you have any questions, suggestions or complaints with regard to this Privacy Policy or its implementation, kindly contact Robert Ensor at .or at our address stated on our company information page.